Refund and Returns Policy

1. Returns and Refunds Overview

Thank you for shopping with 31crafts.co.uk. Our goal is to ensure your satisfaction with our handmade crafts. Please review our refund and returns policy carefully.

2. Non-Returnable Items

The majority of our items are handcrafted and made to order, and therefore, they are non-returnable. We do not accept returns for personalized or customized items unless they arrive damaged or defective.

3. Returns for Damaged or Defective Items

3.1. Damaged Items:

• If you receive a damaged item, please contact us within 1 day of receiving your order. We may request photos or additional information to assess the damage.

3.2. Defective Items:

• In the case of a defect, please contact us with details and, if applicable, photos of the defect within 1 day of receiving your order.

4. Refund Process

4.1. Refund Eligibility:

• Refunds will only be issued for damaged or defective items that cannot be replaced or repaired.

4.2. Refund Authorization:

• Upon approval of a refund, we will provide you with instructions on how to return the item. Please do not return items without prior authorization.

4.3. Refund Processing:

• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. Refunds will be processed within 5 days of approval.

5. Shipping Costs

5.1. Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to our error (e.g., sending the wrong item).

5.2. Original Shipping:

• Original shipping costs are non-refundable unless the return is due to our error.

6. Contact Us

If you have any questions or concerns regarding our refund and returns policy, please contact us at return@31crafts.co.uk.

7. Policy Updates

We reserve the right to update or modify our refund and returns policy at any time. The latest revision date will be indicated at the top of this page.